![]() Requests necessary authorization (request for jackpot hand pays) in accordance with policy and procedures.Įnsures that slot machines are filled with tickets in a timely manner, so as to keep machines in constant operation. Responsible for the writing of all jackpots wins and notifying the Slot Shift Supervisor as needed. Greet guests in a courteous and caring manner using personalized service. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Primary Duties, Responsibilities, and Tasks:Īll team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success. Carries out responsibilities under general supervision and uses good judgment to accomplish goals. Team Member will rely on instructions and pre-established guidelines to perform the functions of the job. Responsible for providing efficient service to all guests and ensuring slot machines are monitored on a continual basis for full capacity operation.
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